Newsletter April 2020
We're talking more and more with robots. Whether it is with conversational agents such as Google Home or Alexa, or with chatbots that pop up from the homepages of merchant sites, we interact with them more and more fluidly. Behind these exchanges, which aim to reproduce human conversation as faithfully as possible, lies a form of application of artificial intelligence: natural language processing (NLP). It is in short everything that allows the chatbot to read, decipher, understand and give meaning to human language in order to respond as pertinently and as "humanely" as possible. It is a technology that is also found in translation applications, word processor correctors, or Interactive Voice Responses (IVR) that call centers use to automatically process requests.
This type of interaction between man and machine is not entirely new:
But in recent years, relying on the power of deep learning and the development of artificial intelligence, chatbots have become increasingly autonomous and efficient, able to adapt to the infinite nuances and possibilities opened up by human language, to spelling or grammatical mistakes, and even to detect certain emotions.
A key business interest
For companies, knowing how to analyze what their customers say about them, and being able to communicate with each of them in a fluid and coherent way, is an increasingly pressing business issue. And natural language processing plays a key role:
But in order to take full advantage of the promises offered by this technology, AI must be able to learn from fine, reliable, cleanly labeled data.
Isahit: AI spokesman
At isahit, thanks to our community of women trained to the specificities of each project, we accompany our clients on the issues related to this technology:
In short, we adapt to the specific needs and challenges of each client to offer them reliable data, a sine qua non for the eloquence of their AI... and the relevance of their message.
A word from Isabelle: "With our new Data Residency offer, we will be able to pursue our training mission here in France. We are already in discussion with SSE players to get people who are far from the digital world on the train. An inclusive technology: it's possible! »
"The NLP allows you to get information faster, so you can make better decisions and be more productive for both designers and users. This technology will revolutionize communication around the world. At isahit, we are working on it every day, with the diversity of our community being one of the keys to building a relevant, sharp and contextualized message. »
Isabelle Mashola, CEO of isahit
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One more year of annotating and cleaning thousands of data. One more year of assigning, monitoring and controlling tasks. One more year of supervising and monitoring hundreds of projects.
Since isahit's creation, we measure yearly the social impact generated on our community with the help of a firm specialized on the topic. In 2022, we went even further by developing our own impact measurement indicators to assess - in the future and on an ongoing basis - our impact and the impact generated behind each of our clients' projects.
Depuis la création d'isahit, "l'humain" a toujours été au cœur de notre mission. Aujourd'hui, notre communauté comprend plus de 1400 femmes originaires de 41 pays différents; et leur diversité est notre plus grand force. En cette rentrée de septembre, nous avons souhaité aborder les sujets de diversité et d'inclusion en entreprise, pourquoi est-ce important, quelles politiques les entreprises peuvent mettre en place et comment les promouvoir en interne.
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