Europe's leader DIY marketplace ManoMano and isahit have joined forces to address the following issue: How to get quality product data to ensure the best possible user experience ?
ManoMano in a few words:
Isahit in a nutshell:
In order to respond to the identified problem: " How to get quality product data to ensure the best possible user experience ? ManoMano has identified four main processes:
Before the collaboration with isahit, ManoMano was only using automated processes such as machine learning and RPA to improve the quality of their data. However, these processes did not allow them to achieve 100% data completion on the defined perimeters.
To achieve their goals, ManoMano called on the services of isahit.
Indeed,Thanks to the human intervention inherent to its solution, isahit is able to complete the data provided by the automated processes and guarantee 100% data completion on the defined perimeter. Indeed, only human intervention can tackle the following missions : train the algorithms, validate the predictions of the algorithms, and clean up/enrich unprocessed data.
Unfortunately, ManoMano's automated solutions could not handle all the tasks for the following reasons:
By offering a trained and selected workforce based on the required skills (language, experience, market knowledge, performance...) for a given project, isahit had the most appropriate solution to support ManoMano.
In order to ensure that the project was carried out correctly, ManoMano's and isahit's teams set up specific and precise processes. ManoMano made sure to provide isahit with the following elements before the launch:
The isahit team assigned the project to a dedicated manager and implemented the following processes:
In order to ensure the most efficient project monitoring, isahit has developed a monitoring strategy specific to ManoMano needs:
This strategy allowed to continuously monitor the following KPIs: Project progress, quality rate, average time per task, volumes, performance, financial ROI.
One and a half year after the beginning of our collaboration, we are mutually very happy to make the following assessment:
... and a positive and lasting impact on nearly 50 of our HITers!
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