Moderation (compliance with the editorial charter for product reviews and comments)
Before the collaboration with isahit, ManoMano was only using automated processes such as machine learning and RPA to improve the quality of their data. However, these processes did not allow them to achieve 100% data completion on the defined perimeters.
To achieve their goals, ManoMano called on the services of isahit.
Indeed,Thanks to the human intervention inherent to its solution, isahit is able to complete the data provided by the automated processes and guarantee 100% data completion on the defined perimeter. Indeed, only human intervention can tackle the following missions : train the algorithms, validate the predictions of the algorithms, and clean up/enrich unprocessed data.
Internal and external solutions used by ManoMano
Unfortunately, ManoMano's automated solutions could not handle all the tasks for the following reasons:
Lack of homogeneity
Multitude of data sources (+3000)
Linguistic issues (+5 languages)
Product codification not standardized
By offering a trained and selected workforce based on the required skills (language, experience, market knowledge, performance...) for a given project, isahit had the most appropriate solution to support ManoMano.
Processes identify and set up for the successful completion of the project
In order to ensure that the project was carried out correctly, ManoMano's and isahit's teams set up specific and precise processes. ManoMano made sure to provide isahit with the following elements before the launch:
SOP Writing (Standards Operation Guidelines)
Preparation of the data not processed through automated solutions (batches or on the flow)
Objectives definition: timelines & quality
The isahit team assigned the project to a dedicated manager and implemented the following processes:
HITer selection based on the project’s requirements
Project Manager training with ManoMano and finalisation of the SOP
Training of HITers
Test phases to validate quality & targeted timelines
Project monitoring specific to ManoMano's needs
In order to ensure the most efficient project monitoring, isahit has developed a monitoring strategy specific to ManoMano needs:
Test phases to define quality objectives and deadlines
Monitoring of financial costs from isahit platform
Weekly meeting with the project manager
Quarterly review with all the interlocutors (Sales, ops, community..)
This strategy allowed to continuously monitor the following KPIs: Project progress, quality rate, average time per task, volumes, performance, financial ROI.
A double victory: Operational & Social
One and a half year after the beginning of our collaboration, we are mutually very happy to make the following assessment:
Several million tasks completed
5 languages covered
A scalability ratio of 1.7 per month
... and a positive and lasting impact on nearly 50 of our HITers!
Trusting isahit since
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